Is this Aloft London Excel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Aloft London Excel?

Check-in time for Aloft London Excel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Aloft London Excel have a swimming pool?

Yes, this Aloft London Excel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Aloft London Excel?

Best-rates for the Aloft London Excel starts from $155 per night with includes Pool, Business Services, Breakfast, Wheelchair Accessible, Private Pool, Sports/Activities, Guest Services, Entertainment, Child Friendly, Pet Friendly, Accessibility, Wellness Facilities, Internet, Kitchen, Toiletries, Air Conditioner, Parking, Balcony/Terrace, Security/Safety, Fireplace/Heating, Restaurant, Bar, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Aloft London Excel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Aloft London Excel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Aloft London Excel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Aloft London Excel?

Based on the information reported by the owner or manager, the Aloft London Excel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Aloft London Excel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Aloft London Excel | Hotel in London

| 8.4 (4969 Reviews) | Pet Friendly 4 Bathrooms 11 Guests

Hotel in Custom House, London

Located in London's Dockland area, this hotel features direct access to the Excel International Exhibition and Convention Center. Offering sleek, stylish rooms with free WiFi, it also has a gym, pool and lively bar. Featuring a 42-inch flat-screen TV and a signature bed, each spacious room at Aloft London ExCel also enjoys modern styling. Rooms all have a bathroom with a large shower, while the Suites have a separate living area. Dogs can be accommodated, and the property can provide dog beds. Both Canary Wharf and the O2 Arena are 10 minutes away via the DLR and Tube, with Prince Regent DLR Station 328 feet from Aloft. The new Elizabeth Line is only a 10 minutes walk and the London City Airport is less than a mile away. Docksider restaurant is open for breakfast, lunch and dinner serving seasonal food, along with Docksider Delivers available every day from 5.30pm. Sweet and savory snacks are available 24 hours at re:fuel by Aloft and the vibrant WXYZ bar offers a range of signature cocktails.

Aloft London Excel is located in London.

This 211 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Child Friendly, Wheelchair Accessible, Private Pool, and several others. This is a 4 star rated property and has over 4969 reviews with the average score of 8.4 . Coming to London and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 211 Bedrooms Hotel if you want to learn more about this place in London. These details are authentic, as they are provided by our partner, booking.com.

This Aloft London Excel in London is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Aloft London Excel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Wheelchair Accessible

Private Pool

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Breakfast

Wine/Champagne

Snack bar

Restaurant

Kids' meals

Coffee house on site

Parking

Parking

Accessible parking

Parking on site

Accessibility

Toilet with grab rails

Lowered sink

Bathroom emergency cord

Wheelchair accessible

Raised toilet

Activities

Fitness center

Indoor pool

Sauna

Fitness

Locker rooms

Steam room

Indoor pool (year-round)

Pool table

General

Pet friendly

Non-smoking rooms

Soundproof rooms

Family rooms

Facilities for disabled guests

Heating

Convenience store on site

Air conditioning

Elevator

Smoke-free property

Safe

Guest Services

24-hour front desk

Baggage storage

Pet bowls

Express check-in/out

Concierge

Business center

Pet basket

Meeting/Banquet facilities

Room service

Laundry

Invoice provided

Internet

Wifi

Free Wifi

Internet

Outdoors

Terrace

Security/Safety

Smoke alarms

Key card access

Security alarm

CCTV in common areas

Fire extinguishers

CCTV outside property

24-hour security

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Property cleaned by professional cleaning companies

Guests have the option to cancel any cleaning services for their accommodation during their stay

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation sealed after cleaning

Physical distancing in dining areas

Breakfast to-go containers

Delivered food covered securely

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Staff follow all safety protocols as directed by local authorities

Access to healthcare professionals

Face masks for guests available

Hand sanitizer in guest accommodation and common areas

Process in place to check health of guests

First aid kits available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Contactless check-in/out

Cashless payment available

Screens or physical barriers between staff and guests in appropriate areas

Mobile app for room service

Physical distancing rules followed

Spa

Swimming pool

Heated pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are allowed and free.

The credit card used at time of booking must be valid for the entire stay. please present the credit card used to make your reservation upon check-in at the hotel. please note that in the event that you cannot produce the same credit card, the hotel reserves the right to ask for an alternative method of payment, credit/debit card policy:, debit and credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. the authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges, payment policy:, third party credit card: third party credit card forms are not accepted. bank transfers and chaps payments are accepted. please note that the hotel does not accept third party bookings paid by credit card: contact the hotel directly for information regarding bank transfers, check: banker checks are not accepted. traveler’s checks are not accepted for payment or exchange. guest must show valid passport for the transaction, direct bill: direct billing is only available after approval of the credit manager. the company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced, dogs weighing less than 40 pounds (18.14 kilograms) are allowed in guest rooms at no extra charge. guide dogs are not subject to weight limits. a pet liability waiver must be signed upon arrival. a “pet in room” sign must be displayed on a guest room’s door. dogs cannot be left alone in a guest room, must be leashed or muzzled in public areas, and are not allowed in food and drink venues. the hotel reserves the right to charge a guest’s credit card for additional cleaning and excessive damage caused by a dog.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:

8.37

Location:

8.46

Staff:

9.04

Facilities:

8.77

Comfort:

9.15

Cleanliness:

9.11

Lucy

Dec 21, 2025 08:00:00 AM

Review Score: 10

United Kingdom

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: Staff are amazing and helpful, hotel is beautiful, so clean and modern. Love it. We come every year for the London horse show

Negative: N/a

See All Reviews

Room Arrangement

Room Info	Facilities
Aloft Room, Guest room, 1 King Room Type: Double Room Size: 24 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Shower, Toilet, Toilet paper, Bathtub or shower, Body soap, Hairdryer, Free toiletries, Private bathroom, Shampoo General Smoke Alarm, Carpeted, Key card access, Ironing facilities, Air conditioning, Interconnecting room(s) available, Trash cans, Iron, Safe Media & Technology TV, Flat-screen TV Services Wake-up service/Alarm clock Living Area Desk Bedroom Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by elevator, Toilet with grab rails, Emergency cord in bathroom, Entire unit wheelchair accessible, Lower sink, Raised toilet, Shower chair, Accessible by elevator, Roll-in shower Room Amenities Clothes rack, Socket near the bed, Fold-up bed Pool and Spa Pool towels Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Urban Room, Guest room, 1 King, High Floor Room Type: Double Room Size: 24 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Shower, Toilet, Toilet paper, Bathtub or shower, Body soap, Hairdryer, Free toiletries, Private bathroom, Shampoo General Smoke Alarm, Carpeted, Key card access, Ironing facilities, Air conditioning, Interconnecting room(s) available, Trash cans, Iron, Safe Media & Technology TV, Flat-screen TV Services Wake-up service/Alarm clock Living Area Desk Bedroom Wardrobe or closet, Childrens' cribs Kitchen Coffee machine Accessibility Entire unit wheelchair accessible, Upper floors accessible by elevator, Accessible by elevator Room Amenities Clothes rack, Socket near the bed, Fold-up bed Pool and Spa Pool towels Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Savvy Suite, 1 Bedroom Executive Suite, 1 King & Sofa Bed Room Type: Suite Room Size: 48 m² 1 King bed(s) Bed 1 Sofa bed Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Shower, Toilet, Toilet paper, Bathtub or shower, Body soap, Hairdryer, Free toiletries, Private bathroom, Shampoo General Smoke Alarm, Carpeted, Key card access, Ironing facilities, Air conditioning, Interconnecting room(s) available, Trash cans, Iron, Safe Media & Technology TV, Flat-screen TV Services Wake-up service/Alarm clock Living Area Sitting area, Sofa, Desk Bedroom Wardrobe or closet, Childrens' cribs Kitchen Coffee machine Accessibility Entire unit wheelchair accessible, Upper floors accessible by elevator, Accessible by elevator Room Amenities Clothes rack, Sofa bed, Socket near the bed, Fold-up bed Pool and Spa Pool towels Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Family Room 2 Double Beds Room Type: Double Room Size: 24 m² 2 Full bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker Bathroom Shower, Toilet, Toilet paper, Bathtub or shower, Body soap, Hairdryer, Free toiletries, Private bathroom, Shampoo General Smoke Alarm, Carpeted, Key card access, Ironing facilities, Air conditioning, Interconnecting room(s) available, Trash cans, Iron, Safe Media & Technology TV, Flat-screen TV Services Wake-up service/Alarm clock Living Area Desk Bedroom Wardrobe or closet Accessibility Upper floors accessible by elevator, Toilet with grab rails, Emergency cord in bathroom, Entire unit wheelchair accessible, Lower sink, Raised toilet, Shower chair, Accessible by elevator, Roll-in shower Room Amenities Clothes rack, Socket near the bed Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation